Customer Service Survey - AFTERCARE
Help Us to
Help your Child Better!
About Me
(Optional)
My First Name
My Last Name
My Child's Name
Email Address
AfterCare Case Manager
Aftercare Therapist
GENERAL
Question
1. Upon
admission
to Residence,
the Aftercare portion of the WRA experience was communicated clearly.
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2. Upon
graduation
from Residence, the Aftercare portion of the WRA experience was explained again in detail.
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3. Upon graduation from Residence, the transition to Aftercare Services was smooth.
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4. My child’s Personal Success Team experience is positive and helpful.
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AfterCare Case Manager
5. We were contacted at least twice a month by our
Aftercare Case Manager
.
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6.
We felt we could communicate openly and honestly with our Aftercare Case Manager.
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7.
Our appointments with the Aftercare Case Manager were productive.
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8. Intentionally Blank
Therapist
Question
9.
We were contacted at least twice a month by our child’s
therapist
during our participation in the Aftercare Program.
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10.
We felt we could communicate openly and honestly with our therapist during Aftercare.
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11.
Our appointments with the therapist during Aftercare were productive.
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Other Areas
Question
12.
I found the WRA Aftercare team knowledgeable and helpful.
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13.
The Aftercare team has been responsive to our Aftercare needs.
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14. If We Needed a Tune-Up, we feel our child's tune-up was beneficial.
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15. If we utilized the Medication Management portion of the Aftercare Program.We feel my child’s medication management needs were met.
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16.
We were able to openly and honestly communicate with WRA’s psychiatrist.
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If no, please explain… (e.g. my child does not take medication, we live out of state, we prefer to see our family physician, etc.)
17. On a scale of 1-10, how would you rate your overall Aftercare experience?
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18. Please provide any comments that would be useful to help us in our AfterCare Program
Thank you for your time, this will provide us with valuable information.
(Press Me when Finished!)